The whole picture – with just a single click. Find out here where our branches are located, what services they offer and how to contact them.
Discover the world of REMONDIS with its approx. 900 branches and associated companies in over 30 countries across Europe, Africa, Asia and Australia.
A. General information
1. Responsible body and contact details
Controller of these internet pages is
Am Fallhammer 1
Further company details can be found in the Imprint.
Contact details of our data protection officer:
Althammer & Kill GmbH & Co. KG
- Herr Niels Kill -
Mörsenbroicher Weg 200
REMEX GmbH acts as a single point of contact for data subjects and is responsible for information obligations pursuant to Art. 13 and 14 GDPR, data protection impact assessments pursuant to Art. 24, 32 GDPR.
2. Declaration of joint responsibility
REMEX GmbH and its subsidiaries and associated companies exercise joint responsibility in many areas in accordance with § 26 of the GDPR.
Within the framework of joint responsibility, REMEX GmbH and its subsidiaries and associated companies have agreed which of them is responsible for which duties under data protection law (in particular information duties in accordance with Art. 13, 14 GDPR). Within the scope of joint responsibility, REMEX GmbH and the subsidiary or associated company concerned are jointly obliged to provide the information required under Art. 13, 14 GDPR. The companies shall provide the respective requested company with the necessary information from their area of activity. The companies shall inform each other without delay of the legal positions asserted by data subjects and provide each other with all information necessary to respond to requests for information. Data protection rights can be asserted against all companies involved. In addition, some processing operations may give rise to joint responsibility between REMEX companies or with third parties. These are dealt with in the context of the respective processing (Part B).
3. Data categories, purposes and legal basis of data processing
We process your personal data in accordance with the provisions of the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG) as well as all other applicable legal provisions. The collection and processing of data is determined by the service or information you have chosen.
In general, we collect the following information:
The specific data collection and processing can be found in the individual processing operations (Part B) as well as in the respective provisions of our contractual documents.
4. Data recipients
We only transfer your personal data to third parties in the following cases:
5. Deletion of data and duration of storage
In principle, we process and store your data only for the duration of our business relationship, including the initiation and execution of the contract as well as the statutory retention periods.
If the data is no longer required for the fulfilment of contractual or legal obligations and rights, it is regularly deleted, unless its – temporary – further processing is necessary for the fulfilment of the purposes listed above for an overriding legitimate interest.
Insofar as individual processing of personal data requires other deletion periods, these are mentioned in the description of the individual processing operations under section B.
6. Processing of your data in a third country
Data is only transferred to bodies in third countries (states outside the European Union (EU) or the European Economic Area (EEA)) if it is necessary for the execution of an order/contract from or with you, if it is required by law (e.g. reporting obligations under tax law), if appropriate data protection levels exist or if you have given us your consent.
The processing of your data in a third country may also be carried out in connection with the involvement of service providers as part of commissioned processing. If there is no EU Commission decision on an adequate level of data protection for the country in question, we will ensure through appropriate contracts that your rights and freedoms are adequately protected and guaranteed. For more detailed information, please refer to the individual descriptions of the processing operations under section B.
Information on the appropriate or adequate safeguards and on the possibility of obtaining a copy can be obtained upon request.
7. Your rights as a data subject
Upon request, we will provide you with written or electronic information as to whether and which of your personal data is stored with us (Art. 15 GDPR) and we will check your entries for deletion (Art. 17 GDPR), correction (Art. 16 GDPR), restriction of processing (Art. 18 GDPR) and transfer (Art. 20 GDPR) of your personal data and execute them if the conditions are met.
Insofar as you are of the opinion that the processing of your personal data is carried out unlawfully, you may lodge a complaint with a supervisory authority (Art. 77 GDPR). A list of the data protection officers and their contact details can be found under the following link: https://www.bfdi.bund.de/DE/Service/Anschriften/anschriften_table.html.
8. Information on the right to object
Insofar as the processing of your personal data is carried out on the basis of Art. 6 Para. 1 s. 1 lit. f GDPR (data processing based on a balance of interests) or on the basis of Art. 6 Para. 1 sentence 1 lit. e GDPR (data processing in the public interest), you have the right to object to the processing at any time.
We will then in any case no longer process the personal data for the purposes of direct marketing or related profiling and furthermore not for other purposes, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the assertion, exercise or defence of legal claims. In this case, you must provide reasons for the objection that arise from your particular situation.
The same applies if you have given your consent to the collection or use of personal data and wish to revoke it. You can revoke such consent at any time with effect for the future by e-mail or letter.
B. Individual processing
When using the website, certain connection data and data provided by your Internet browser are temporarily stored. The following data is logged for the operation of the website:
The data collection and processing of the log file information is based on our legitimate interest and for the purpose of securing our online offer. The log file information is stored anonymously after the session has ended.
2. Contact form/ requests for information
In the interest of communication with customers and interested parties, we offer a contact form on our website where you can request information about our products or contact us in general. In addition to the voluntary information and the content of your message, we require the following information from you:
Form of address
We need this information to process your request, to contact you correctly and to send you an answer. Requests received via the contact form are stored as emails and regularly checked to see whether data can be deleted. Should data no longer be required in the context of a relationship with a customer or interested party, or should the customer have a contrary interest, we will delete the data concerned not later than after 180 days, provided that this does not conflict with statutory retention obligations. The legal basis for this data processing is Art. 6 Para. 1 lit. f GDPR. Insofar as contact is made to initiate contractual relations, the legal basis is Art. 6 Para.1 lit. b GDPR.
3. Newsletter subscription
You are given the opportunity to sign up to our newsletters when you visit our websites. We only send newsletters and electronic communications containing advertising material if the recipient has given us their consent or we are legally permitted to do so. Our newsletters contain information about our services, our company and the latest happenings in our industry.
For signing up for our newsletters we use the so-called double opt-in procedure: You receive an email after your sign up, asking you to confirm your subscription. All you need to do to sign up to a newsletter is to enter your email address, as well as your first and last name. A record is kept of your subscription to our newsletter so that we are able to prove that the sign-up process fulfilled all legal requirements. This includes recording and storing what time you signed up, what time you confirmed your subscription and your IP address. A record is also kept of the changes made to your data that is stored at the service provider responsible for sending out our newsletters.
The mailing of the newsletter is based on the consent given by the recipient in acc. with Art. 6, Para 1 lit. a and Art. 7 GDPR in conjunction with Art. 7, Para. 2 No. 3 ‘UWG‘ [Act against Unfair Competition] as well as statutory authorisation in acc. with Art. 7 Para. 3 UWG. The sign-up process is recorded and stored based on our legitimate interest as set out in Art. 6, Para. 1 lit. f GDPR. Our interest here is to have a user-friendly and secure newsletter system that serves our business interests and meets the expectations of the users and also enables us to provide proof that consent has been given.
You can unsubscribe from our newsletter and withdraw your consent whenever you wish. An unsubscribe link can be found at the bottom of all our newsletters. Based on our legitimate interests, we can store the email addresses of unsubscribed recipients for up to three years before deleting them in order to be able to prove that they had previously given their consent. The only time this data is processed is in defence of any possible legal claims.
On our websites we use a version of Matomo which is implemented on our own servers. This is an open source analysis software for the purpose of statistical evaluation of visitor access. Based on this evaluation, we particularly wish to track which of our sites are accessed and how often, but not by whom they are accessed. The implementation of Matomo on our servers does not use any cookies. We only store anonymised user data for collecting general statistical values, without comprehensively analysing user behaviour.
A comprehensive analysis of user behaviour is also not possible due to the anonymised collection of the data. The IP address transmitted in the server log-in is anonymised on our server before it is transmitted to the Matomo installation and replaced by a random IP address. It is not possible to trace the IP address using the anonymised data, as time entries are randomised by the Matomo installation.
The purpose of the processing is the statistical analysis of user behaviour to optimise the functionality of our websites. Our legitimate interest lies in the improvement of our website.
The legal basis for the use of Matomo is Art. 6 Para. 1 sentence 1 lit. f GDPR.
5. Customer Portal
C. Overview Cookies
Cookies are small text files that are stored on your hard drive by your browser. We also use so-called session cookies. These serve to establish a clear connection between you and our Internet presence. Only a random number is stored for this purpose. The session cookie is automatically removed when the browser is closed.
If you do not wish to accept cookies on your computer (or another device), you can deactivate them in your Internet browser. However, this may impair the user-friendliness and functionality of the website. The legal basis for the processing of data by cookies for the purpose of operating the website is Art. 6 para. 1 lit. f GDPR.
Our website uses the following cookies:
Session cookie for Typo3 user management
This cookie is only relevant for web administrators. No personal data will be processed.